Medical Information Software

IRMS - (Information Request Management System)

Record, respond and report medical requests

The goal of any Medical Information department is to provide healthcare professionals and consumers with accurate and up-to-date information within an appropriate timeframe. As our web-based world continues to grow, so do our expectations for receiving information. It is now more important that ever that MI departments use the best technology available to meet our dynamic demands for information.


IRMS is the industry standard for medical information software

IRMS is our leading-edge medical information software solution.  Our software allows you to easily record requests for medical information, quickly respond to those requests and accurately report and track all necessary activity. 

By using a shared database maintained as part of your corporate network and/or by cloud hosting it online, IRMS can store case data, approved literature, standardized responses, and usage statistics. It can cut down barriers to the global integration of your policies. It also helps maintain 21 CFR Part 11 compliance with regulatory agencies.

With IRMS, you receive advanced features including a built-in staff calendar as well as copyright, document and correspondence management. With optional modules, the system manages case entry for adverse event and product complaint data to enable greater integration with regulatory agencies. IRMS can even be configured to integrate with your existing Customer Relationship Management (CRM) system. Engineered in partnership with over 100 pharmaceutical, biotech and medical device companies, IRMS has extensive off-the-shelf functionality.

Some key features include:

  • Frequenty asked questions (FAQ)database
  • Batch letter processing
  • Print, email or fax response letters
  • Automatic follow-up notification
  • Comprehensive reporting capabilities
  • Client-defined required fields
  • Oracle, SQL server or Access database
  • Transactions logs and audit trails
  • Group defined security and user access
  • Built in data and contact privacy protection
  • Automatic case generation from web form or email
  • Designed for global deployment
  • Robust query tools
  • Copyright Clearance Center Interface (MICI)
  • PDF conversions, watermarking and image processing
  • Representative database / territory alignment
  • Cloud hosting options available
  • Mobile application available



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