Product Complaints
IRMS-PC
Product Complaints
IRMS-PC is Online Business Application’s Product Complaint solution that offers our clients the ability to capture and process Product Quality Complaint information via an integrated module for the Information Request Management System (IRMS).
IRMS-PC can be used for completely handling all of the product complaint tracking and correspondence data from within IRMS, or for simply capturing the required information necessary to electronically transfer a product complaint to another system. IRMS-PC provides an integrated, easy-to-use, and cost-effective solution.
IRMS-PC allows for the capture of the source and nature of a complaint as well as the manufacturer, NDC, and lot information. All activity related to a product quality complaint can be tracked, including sample return, investigation initiation and information, reimbursement or replacement requests, and follow-up activity. IRMS-PC can provide for the generation of appropriate forms, memos, or requests, and can automatically set follow-up dates and actions based upon client-defined business rules.
IRMS-PC can also store and track all activity related to an investigation, including regular updates and an investigation summary. Many companies already have a separate product complaint system in place, so IRMS-PC can be used to initiate the complaint record and transfer the appropriate data to an external complaint system.
All this, coupled with IRMS’s contact management and letter generation capabilities, delivers a robust product complaint solution. Integration with IRMS means a lower number of case transfers, elimination of duplicate data, and full electronic record tracking and reporting.
IRMS-PC key features:
IRMS-PC gives you the ability to:
