Quality Assurance
IRMS-QA
Quality Assurance
The IRMS Quality Assurance (QA) module is a robust add-on tool for the Information Request Management System, the most widely used medical information software package available today. IRMS-QA allows our clients to review and report on the quality of cases completed in IRMS.
As technology improves, and cooperation increases between medical information groups both locally and globally, it is important to ensure quality, consistency, and accuracy in the communication between representatives of the company and healthcare professionals or consumers. Additionally, more and more companies are co-promoting products, applying for new indications for existing products, and working with external vendors and partners. It has become increasingly important to be able to monitor and review the information provided externally for quality and accuracy.
IRMS-QA assists in this goal by providing a powerful yet easy-to-use tool for reviewing IRMS cases, and reporting on the results of those reviews. Separate from the case entry, letter generation, and reporting process of IRMS, IRMS-QA allows a department to use virtually any criteria to create business rules for the identification and flagging of cases to be reviewed.
In IRMS, users who will be responsible for reviewing cases are defined as a specific group, and the number of cases assigned to each reviewer can be configured as needed. Once the business rules are configured, cases to be reviewed are assigned accordingly and sent to the reviewers via the IRMS Inbox. Multiple rules can be created, based upon criteria such as products, users, or call centers, or simply upon a random selection of completed cases. For example, 20% of all cases regarding a specific product with a new indication can be flagged. These flagged cases are then assigned to the QA users. Cases are prevented from being flagged more than once, which increases efficiency by eliminating duplicate reviews.
From the QA review window, any case can be accessed directly via hyperlink. The QA user can enter a series of comments and suggestions regarding the case in the QA review window, logging all review activity and any potential concerns. Customized levels of severity can be assigned to each reviewed case. If the reviewer has questions for the person who completed the case, the QA can be referred back to that user for clarification. Reports on the results of the QA process can then be generated, using criteria specific to the administrator's requirements.
This powerful tool enables IRMS administrators to ensure that healthcare professionals and consumers are always being provided with consistent and accurate information.
