Quality Assurance
The IRMS Quality Assurance (QA) module is a robust add-on tool for the Information Request Management System, the most widely used medical information software package available today. IRMS-QA allows our clients to flag, review and report on the quality of cases completed in IRMS.As technology improves and cooperation increases between medical information groups both globally and locally, it is important to ensure that there is quality, consistency and accuracy in the communications between representatives of the company and healthcare professionals or consumers. Additionally, more and more companies are co-promoting products, applying for new indications for existing products and working with external vendors and partners. These are situations where monitoring the quality of communication and service to healthcare professionals and consumers becomes even more important.
IRMS-QA assists in this goal by providing a powerful, yet easy to use tool for flagging, reviewing and reporting on cases handled in IRMS. Separate from the case entry, letter generation and reporting process of IRMS, IRMS-QA allows a department to create business rules based on any criteria to identify and mark for review cases to be quality reviewed.
IRMS-QA incorporates the IRMS staff calendar to determine which users should be responsible for reviewing cases. There can be as many or as few users as needed as long as they can login to IRMS. The business rules setup then determine which cases must be reviewed and assigns those cases to the reviewers. The reviewers are notified via the IRMS Inbox which cases they are responsible to review. The rules can be based upon product, letters, users or groups of users, or simply a random selection of all completed cases. There can be multiple rules and IRMS-QA prevents a case from being flagged more than once. For example, IRMS can flag 20% of all cases regarding a product with a new indication. These flagged cases are then assigned to the QA users.
A simple hyperlink opens the QA review screen where there is easy access directly to the case being reviewed. The QA user will be able to enter a series of comments and suggestions regarding the case in the QA review screen, logging all review activity and any potential concerns. If the reviewer has questions for the person who completed the case they can refer the QA to that user for clarification or more information. IRMS clients can setup various levels of quality for the review process. IRMS then provides a mechanism for reporting on the results of the QA process with standard and customized reports based upon the client's requirements.
This powerful tool enables IRMS clients to ensure they are providing consistent quality information to healthcare professionals and consumers and provides excellent reports on activity and value to the company.