IRMS and Siebel
IRMS
has been successfully integrated with Siebel to provide advanced
medical information functionality within a CRM solution. With a
built in integration tool, XML and server software IRMS can be configured
for multiple points of integration, IRMS can seamlessly send and
receive information from most other CRM packages, including custom
solutions, as well. Options include:
- Sales Generated Request automatically entered
in IRMS
- IRMS using master Contact Database
- Activity notification generated by IRMS
directly
- Opportunity, for Sales visit, generated
by IRMS.
Siebel and CRM
Siebel
is a Customer Relationship Management (CRM) software package. CRM
is the ideology of putting all of your customer information in one
place. It is allowing different groups within your organization
to see all relevant information about customers.
CRM is NOT
a single application for everybody within an organization or even
a single database. It is a methodology that affects Business Rules,
Processes, Data Ownership, and Control. |
Utilizing IRMS for medical information as
a component of your CRM initiative, instead of attempting to build
a custom medical information package allows you to:
ACCOMPLISH:
- All CRM Initiative Requirements
- Better Productivity from Medical Communication
Staff
- Greater Employee Job Satisfaction
- Long Term Software Solution
ELIMINATE:
- Costly System Customizations
- Long Deployment Time
- Sub-Standard Functionality
- Poor System Performance
- Inadequate Documentation
- Short and Long term Support Issues
BENEFITS:
- Call Center functionality
- Medical Inquiry handling
- Correspondence Management
- Adverse Event/Product Complaint capabilities
- Document Management
- Advanced Reporting
- Large and Active User Community
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