October 5th - 6th Chicago, IL

Online Business Applications

Customer Conference

Conference Countdown

The Conference's Main Areas of FOCUS

FOCUS on What is New at Online Business Applications
Now is an exciting time for Online Business Applications for a variety of reasons. Come and see the new product offerings that will be available soon, including demonstrations on an improved Mobile App and an enhanced Business Intelligence tool. Experience these products hands on in our onsite Product Showcase. Meet the new team at OBA and Anju while interacting with the OBA veterans.

FOCUS on Your Industry
Within the ever changing pharmaceutical industry new challenges come to light every day. Work with your peers on how to better utilize IRMS to overcome these challenges. The 2016 OBA Customer Conference will leverage knowledge from our pharma clients and our call center clients to create a curriculum path that is right to meet your needs.

FOCUS on Expertise
We have taken a giant step forward in bringing in industry experts to develop and consult clients on the future of IRMS. Come to the 2016 OBA Customer Conference to hear about the direction of the organization and what the future holds for the industry’s leading provider of Medical Information software.

FOCUS on Technology Direction
Come and visit our Showcase sessions demonstrating our enhanced Web Based products highlighting a state of the art MVC framework, HTML5 and CSS 3.0 to enable multi browser support with responsive rendering for various form factors.

  • New Embedded/plug-in Dynamic Reporting Tool with self-serve analytics for IRMS Classic and IRMS Web
  • New Mobile Product that is platform independent (iOS, Android and Windows) and compatible with multiple devices and form factors (iPad, Android Tablets, Windows Surface and phone form factors)
  • IRMS ESB (Enterprise Service Bus) that will enable the OBA systems to connect to third party systems with less effort
  • Expanded Content Management & Adverse Event Reporting Features

FOCUS on Collaboration
We believe shared customer experiences are invaluable. Come join your peers and colleagues to exchange ideas, share insights, and participate in our interactive workshop sessions. The OBA team will be available to showcase our current and new solutions, while providing tips on how to optimize the systems you have, and how the new offerings can enhance value.

The Agenda

Pre-Conference
Tuesday, Oct. 4th

7:00pm - 9:00pm

Meet and Greet Reception
OBA is hosting a welcoming cocktail reception for attendees on Tuesday evening Oct. 4th at the London House. Please join us from 7-9p.m. in the Bar (East Room on the 21st floor) Drinks will be provided. We look forward to seeing you there.

DAY 1
Wednesday, Oct. 5th

7:30am - 9:00am

- - - Breakfast - - -

9:00am - 9:15am

Introduction to the New OBA Roundtable

9:15am - 9:45am

FOCUS
Kurien Jacob, Chief Executive Officer
Finance - Alexis Egan, Providence Strategic Growth Fund
Technology - Suhas Gudihal, Chief Technology Officer
Operations - Lisa Whinnie, Chief Customer Officer

9:45am - 10:45am

Life Science Transformation Trend, Connecting Critical Commercial and R&D Information
Steve Gens, Managing Partner of Gens and Associates Inc.
Steve Gens is the Managing Partner of Gens and Associates Inc., a global Life Science consulting firm specializing in strategic planning and roadmap design, regulatory information management, industry benchmarking and organizational performance. His early career was spent at Johnson and Johnson in a variety of commercial and R&D management positions and then moved into consulting to grow and lead several global healthcare consulting practices for First Consulting Group and Booz Allen Hamilton.

His organization is well known for their insightful industry benchmarks. Steve has 30 years of Life Science experience, a Master of Science in Organization Development and undergraduate degree in Business Computer Science.

10:45am - 11:15am

- - - Networking and Showcase Break - - -

11:15am - 11:45pm

OBA Product Roadmap – Where a Technology Refresh Enhances Product Direction

11:45am - 12:15pm

FOCUS on What Matters – A Customer Centric Approach
Lisa Whinnie, Chief Customer Officer
A look into the diverse OBA customer base and how we are adapting to its unique needs

12:15pm - 1:00pm

- - - Lunch - - -

1:00pm - 1:45pm

Panel Discussion:
Interactive Customer Panel Discussion
Lisa Whinnie
Lisa Whinnie: Moderator KPIs and relevant reporting best practices

1:45pm - 2:30pm

FOCUS on the Online Business Applications BI Tool
During this session we will have a brief demonstration and discussion on the BI tool that Online Business Applications is set to release.

2:30pm - 3:00pm

- - - Networking and Showcase Break - - -

3:00pm - 3:45pm

Upgrading to Web – Why Upgrade, Frequently Asked Questions and Process to Optimize
In 2016, there have been over ten Online Business Applications customers who have either upgraded from the classic version of the system or started with the web version. As with any change in a medical information system there are numerous departments at play within medical affairs, all jockeying for their say in the system. The session looks at a SWOT style analysis of moving to IRMS Web and leverages feedback from companies that have already made the move.

3:45pm - 4:30pm

Technical Overview & Discussion:
Working with Social Media in Medical Information
Suhas Gudihal

4:30pm - 5:00pm

Closing Remarks and End of Day One

7:00pm - 9:00pm

Dinner
Smith & Wollensky’s
– Considered the best steak and seafood restaurant in Chicago

DAY 2
Thursday, Oct. 6th

7:30am - 9:00am

- - - Breakfast - - -

9:00am - 9:30am

Vision for Anju and OBA, Branding and Partnerships

9:30m - 10:30am

In Depth Discussion of the NEW Enhancements OBA Product Suite
Presenter, Online Business Applications The IRMS suite of products must continually evolve to keep up with changing customer demands. As medical information goes, Online Business Applications needs to go as well. In this session we will look at the new IRMS product suite.

  • IRMS Web
  • IRMS Core Services / Admin
  • IRMS CM
  • IRMS Mobile App
  • IRMS Classic

10:30am - 11:00am

- - - Networking and Showcase Break - - -

11:00am - 11:45am

FOCUS on Mobility, the IRMS Mobile Application
Medical information teams who have developed a global strategy with outreach into commercial sectors need to be able to capture inquiries and deliver information with a consistent message. The IRMS Mobile Application provides a single intake point for commercial representatives as well as medical information employees who are attending conferences.

  • Discuss how the mobile application integrates into the overall IRMS solution
  • Discover how the mobile application can be used during conferences
  • Debate the opportunities involved with giving sales representatives a direct path to medical information.
  • “Day in the Life” Demonstration
  • Full integration Tool (multiple form factors, iPhone, tablets, PC, Androids)
  • We have an APP for That

11:45am - 1:00pm

- - - Lunch - - -

1:00pm - 1:45pm

Track 1: Pharma & Biologic

Session 1:
Workshop: FOCUS on Reporting to Meet Evolving Customer Needs
Capturing metrics to serve medical information purposes is of great value. However, identifying trends and bringing those insights to the next level is of growing importance.
Providing value to other areas within medical affairs and to customer facing departments is also in demand and therefore getting information out of IRMS is crucial.

Track 2: Call Centers

Session 1:
Workshop: FOCUS on Reporting to meet Evolving Medical Information Needs within a Call Center Environment
The use of a call center is a very effective way of communicating directly with HCPs and other customers. Providing insight back to medical information is also a critical part of the relationship. The ability to identify important trends and data that can be used to improve communication is always needed.

1:45pm - 2:30pm

Best Practices for Compliance and Working Within a Validated System
Medical information teams work hard to find a balance between creating a flexible system and working in a system that still meets compliance standards. How medical information teams overcome the demands of compliance while still getting the most out of their system can be a struggle. Groups are encouraged to exchange ideas and experiences.

  • Defining change control versus full validation efforts and what the processes look like
  • Working with external resources to increase efficiencies
  • Effective methods in working with compliance/validation teams
  • How not to lose sight of the business needs
  • How OBA works within your GXP environment

2:30pm - 3:00pm

- - - Networking and Showcase Break - - -

3:00pm - 3:45pm

Track 1: Pharma & Biologic

Session 2:
Workshop: Navigating the complex waters of capturing AE and PC information from within IRMS
Collaboration between adverse event and product complaint/quality teams is varied, complicated and necessary. Providing accurate and timely data within a proper system is critical.

  • Amount of data that needs to be captured
  • Overcoming global differences
  • Communication channels to ensure proper delivery

Track 2: Call Centers

Session 2:
Workshop: Navigating the complex waters of capturing AE and PC information from within IRMS
Knowing how much data to capture and in what format is essential to maintaining proper information transfer. However, the format of the information that needs to be delivered and how that information should be delivered varies client by client.

  • Format of data that needs to be delivered
  • Security concerns in delivering information
  • Full reporting versus snapshot reporting

3:45pm - 4:30pm

Integration IRMS to Third Party Systems
There is a great demand for MedInfo information. Aside from traditional HCPs, data is wanted by various other contacts and departments and sometimes that means consolidation of information. This session will explore the ways that IRMS can be and has been integrated between other business systems.

  • Feedback and insights directly from customers
  • Open Discussion and Collaboration

4:30pm - 5:00pm

Closing Remarks and End of Conference

Download the Agenda

Customer Conference 2016: Details

When: October 5th - 6th

Where: London House, Chicago

This years Customers Conference will take place at London House.
London House is located in the heart of River North which is Chicago's go-to district for fine dining and entertainment.

To reserve a room: Our official room block rate has ended but you can make reservations by contacting our Office Manager Carita Sims at carita.sims@irmsonline.com or 630-243-9810 x201.

The Hosted Reception and Dinner

Hosted Meet & Greet Reception

When: October 4th, 7:00pm - 9:00pm

Where: The London House Bar (East room, 21st floor)

You are invited to join OBA and other industry colleagues at our hosted Meet and Greet Cocktail Reception.

Hosted Dinner Reception

When: October 5th, 7:00pm

Where: Smith & Wollensky

After the conference on Wednesday, you are invited to join OBA for dinner at one of Chicago's most famous steak and seafood restaurants, Smith & Wollensky. Its unique location next to the Chicago River provides a picturesque view of the Chicago skyline.

Conference: Registration

You have sucessfully registered for the OBA Customer Conference!
Please check for a confirmation email from IRMS@irmsonline.com with further details and next steps. (Be sure to check your spam folder if you don't see the email shortly)
See you in Chicago!
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